IT Plant Analyst-Bardstown and Smyrna Plants

IT Plant Analyst-Bardstown and Smyrna Plants
Tracking Code 3514

Job Description
POSITION SUMMARY

IT Plant Analyst for our Bardstown, KY and Smyrna, TN plants, based out of Bardstown.

SUMMARY OF RESPONSIBILITIES:

• Assist  Tower colleagues in the use of the computing and telecommunication resources through one-on-one support, responding to telephone calls, email and personnel requests for technical support, including assisting colleagues with network connectivity issues,
• Keeping colleagues informed as to the status of open incidents, escalating complex problems to other IT colleagues.  Documenting, tracking, and monitoring the problem to ensure a timely resolution;
• Identifying, researching, and resolving technical problems; resolving problems for individuals and groups in an efficient manner and recognizing the proper course of action to take; providing one-on-one training as needed for an IT resources;
• The successful candidate will be responsible for both hands on and remote support of desktops, laptops, and peripherals issues for both plants as well as advising customers of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair customer's IT operation.
• Provide exceptional customer-focus to the administration of network, server, client workstation, and Windows desktop IT support at assigned Tower Automotive location.  Ensure consistent and standardized Tower Automotive desktop and engineering products and technologies and provide direction and encourage use of Tower Services products and philosophies.

ADDITIONAL RESPONSIBILITES:

• Ensure audit compliance and documentation requirements meet expected standards.
• Provide a technology environment for the location that maximizes investments in IT technology and supports all necessary business processes while remaining easy to use and colleague-friendly while ensuring excellent customer service levels and meeting internal and external customer expectations. 
• Provide 24x7 administrative support for the local application servers, including upgrades, patches, backups, anti-virus, etc.
• Responsible for adhering to all internal and OSHA required safety procedures in performing daily work activities.
• Maintain high standards of housekeeping throughout the work area.
• Maintain a positive working relationship with all levels of the organization.
• Assures compliance with federal, state, local and corporate policies, regulations and laws. 
• Adherence to all company policies and procedures (ex. Quality Policy Manual, Colleague Handbook, Change Control, Level II Procedures etc.)
• Location personnel including, but not limited to production operators, colleagues in skilled trades roles, management, engineering, purchasing, and human resources – provide IT support to all colleagues within assigned Tower Automotive facility(ies).
• Corporate office IT.

LEADERSHIP/SUPERVISORY RESPONSIBILITIES

• This position does not have formal supervisory responsibility.
• Provides model behavior to demonstrate corporate values.

MINIMUM QUALIFICATIONS

• Minimum of a 2-year associate’s degree in computer-related field, information sciences. 
• Minimum 3 years experience in IT environment for Level I development step, or 3 years experience in IT environment for the Level II development step.  
• Ability to work in fast-paced, mobile environment supporting many users with disparate levels of knowledge.  
• Able to manage and prioritize multiple tasks and projects simultaneously.  
• Has extensive experience using desktop software packages, specifically Microsoft Operating Systems and Microsoft Office, including teaching/demonstrating, troubleshooting, and use of advanced feature sets
• Possesses generalist knowledge of networking technologies and basic network troubleshooting skills
• Has general working knowledge of common office technologies (fax machines, photocopiers, printers, etc)
• Has experience installing, configuring, and supporting Windows 2000 Servers
• Where applicable, support and administer the Unix Systems (HP-UX)
• Ability to work well with others in a team environment.
• Ability to read and write in English and perform mathematical calculations.

PHYSICAL DEMANDS, WORK ENVIRONMENT AND OTHER REQUIREMENTS

• Duties include but are not limited to: stand, walk, twist, bend, lift, see, talk and hear, with an ability to travel.  Travel may be required on a weekly basis for those providing support to multiple locations.  May be exposed to moving mechanical parts, noise, vibration and hazardous materials.

The above statements are intended to describe the general nature and level of work being performed by colleagues assigned to this position.  They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions.

Job Location : Bardstown, KY, US.
Position Type : Full-Time/Regular