Program Manager – Non Linear

Responsibilities:

1. Work with sales and account teams to sell services
2. Initiate projects and approve project plans
3. Co-ordination of products / projects 
4. Approve delivery of projects
5. Liaison with the customers and obtain feedback on project completion
6. Ensure timely technical support to customer complaints
7. Ensure Customer Satisfaction
8. Ensure that Resource (Hardware, Software, People and any other) requirements for the Development Team are fulfilled.
9. Responsible for timely completion of Projects, Delivery.
10. Post-project reviews
11. Review Project Management Reports, periodic status reports: e.g
1. Project status report 
2. Project Performance Report & Escalate deviations to Management
12. Initiate steps leading to process improvement 
13. Motivate/Mentor and build the teams, manage their performances
1. Facilitate for effective team working
2. Effectively conduct performance reviews and arbitration
14. 14 Set up and monitor the performance goals/plans for the project teams including product specialists
15. 14 Direct teams 
1. Set objectives for the project, periodically review 
2. Oversee project organization and staffing 
3. Review & Approve Estimation
4. Review risk management and contingency planning

16 Coordinates and review the work of project managers and product specialists

Skill Set:

• 10+ years development experience 
• Project Management knowledge/experience for 5+ years
• Presales, business development experience for 2+ years
• Should have proven capabilities as a leader, should have handled 50+ people
• PMP certification is desired

Education:

• BS Degree in Engineering, Masters or Bachelors Degree in software related technology with 10+ years of relevant experience
• 8+ years of experience in leading a team
• Should have 6+ years of Development experience in software as a Project Manager  

Career Path & Requirements:

• A minimum of 2 years experience as Program Manager is required to be considered for promotion to Associate Director in addition to the following:
• Should be able to technically manage Product / Projects. 
• Should be able to manage team size of 50+ members

Training Required:

• Program Management
• Excellent Communication skills
• Metrics collection and usage
• Process Knowledge

Accountability:

• Responsible for the outcome of the program 
• Team building, motivation and retention 
• The PM focuses primarily on coordination with the customer/sponsor and stakeholders, and resolving and escalating important issues, risks and concerns.

General

• Creates and maintains good working and professional environment.
• Positive Attitude
• Dependability & Accountability
• Proactive
• Motivator/Mentor
• Good Interpersonal Relations
• Good Communication
• Issue Resolution – Technical
• Conflict resolution – personnel

Reporting: Associate Director / Director / VP

 Email: careers@arisglobal.co.in